Lyvwel Caffeine Energy Pouches- Refund Policy
15-Day Satisfaction Guarantee
We stand behind every pouch. If LyvWel doesn't deliver the clean, sustained energy you were expecting, we'll make it right — no hassle, no return required.
Our Promise
Try LyvWel for 15 days. If you're not satisfied with your results, contact us and we'll issue a full refund on your first order. Because this is a consumable product, you don't need to return anything — just reach out, tell us what happened, and we'll take care of you.
Eligibility
- First order only. The satisfaction guarantee applies to your first purchase of any LyvWel product.
- Within 15 days of your delivery date.
- Must have tried the product. We ask that you genuinely give it a shot — at least a few pouches over a few days.
- One claim per household. This policy is meant to remove purchase risk, not enable repeated free product.
What's Covered
✅ First-time orders that didn't meet your expectations
✅ Wrong strength or flavor turned out not to be for you
✅ Product didn't work as expected for your body chemistry
What's Not Covered
❌ Second orders or repeat purchases
❌ Requests made after 15 days from delivery
❌ Damage caused by improper storage
❌ Orders where code abuse or fraudulent purchase is detected
How to Request a Refund
- Email support@lyvwel.com with the subject line:
Satisfaction Guarantee — Order #XXXXX - Include your order number and a brief note on what didn't work for you
- We'll respond within 1–2 business days and process your refund to the original payment method
Refunds typically appear within 5–10 business days depending on your bank.
Exchanges & Other Issues
Wrong item received? We'll send a replacement immediately at no cost.
Damaged in transit? Send a photo to
info@lyvwel.com and we'll make it right.
Allergy or adverse reaction? Contact us immediately — your health comes first.
Questions?
📧
info@lyvwel.com
We're a real team of real people. We'll get back to you within 24 hours on business days.
Phone Number: 347-316-0240
LyvWel Inc. reserves the right to modify this policy at any time. Policy applies to purchases made on lyvwel.com only.